This Privacy Policy describes how Kusum Flowers (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from [INSERT WEBSITE URL] (the “Site”) or otherwise communicate with us (collectively, the “Services”).
For the purposes of this Privacy Policy, “you” and “your” refer to users of the Services, including customers, website visitors, or any individual whose information we collect pursuant to this Privacy Policy.
By using or accessing our Services, you agree to the collection, use, and disclosure of your information as described herein. If you do not agree with this Privacy Policy, please do not use our Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Updated versions will be posted on the Site with a revised “Last updated” date.
How We Collect and Use Your Personal Information
We collect personal information from multiple sources depending on how you interact with our Services. This information helps us:
- provide and improve our Services
- communicate with you
- comply with legal obligations
- enforce our terms and policies
- protect our rights and users
What Personal Information We Collect
Information You Provide Directly
This may include:
- Basic contact details (name, address, phone number, email)
- Order details (billing and shipping address, payment confirmation)
- Account information (username, password, security questions)
- Shopping behaviour (wishlist, cart, viewed items)
- Customer support communications
Providing certain information may be required to access specific features of the Services.
Information Collected Automatically (Cookies & Usage Data)
We may collect information automatically using cookies, pixels, and similar technologies, including:
- device and browser information
- IP address and network data
- browsing behaviour on our Site
Information from Third Parties
We may receive information from:
- service providers supporting our Site (e.g., Shopify)
- payment processors handling transactions
- marketing and analytics partners using tracking technologies
Any third-party information is handled according to this Privacy Policy.
How We Use Your Personal Information
1. Providing Products & Services
We use your data to process orders, manage accounts, arrange shipping, handle returns, and enable reviews.
2. Marketing & Advertising
We may send promotional communications and tailor advertisements based on your preferences. You can opt out at any time.
3. Security & Fraud Prevention
We monitor for fraudulent or unlawful activity and recommend keeping account credentials confidential.
4. Customer Communication
We use your information to provide support and maintain our business relationship.
Cookies
We use cookies to operate and improve our Site, remember preferences, and analyse user behaviour. You can control cookies through your browser settings, although disabling cookies may affect functionality.
How We Disclose Personal Information
We may share personal data with:
- service providers (payments, analytics, IT, shipping)
- marketing partners
- affiliates or corporate entities
- legal authorities when required
- parties involved in business transactions
We do not use sensitive personal data to infer characteristics about you.
User-Generated Content
Any content you post publicly (e.g., reviews) may be visible to others. We cannot guarantee privacy or security for publicly shared content.
Third-Party Websites
Our Site may contain links to third-party websites. We are not responsible for their privacy practices, and we recommend reviewing their policies before sharing information.
Children’s Privacy
Our Services are not intended for children, and we do not knowingly collect their personal data. Parents may contact us to request deletion if such data has been provided.
Security & Data Retention
While we take reasonable security measures, no method of transmission or storage is completely secure. We retain personal data only as long as necessary for service delivery, legal compliance, and dispute resolution.
Your Rights
Depending on your jurisdiction, you may have rights to:
- access your data
- request deletion or correction
- receive data copies (portability)
- restrict processing
- withdraw consent
- opt out of marketing communications
Requests can be made using the contact details below.
Complaints
If you have concerns about how we process your data, please contact us. You may also lodge complaints with relevant data protection authorities if applicable.
International Data Transfers
Your information may be stored or processed outside your country, including the United States. Where required, we rely on appropriate legal safeguards for cross-border data transfers.
Contact Us
For questions, requests, or complaints regarding this Privacy Policy, please contact:
Email: contactkusumflowers@gmail.com
